Message from Royal Mail


Message from Royal Mail
We received the following message from Royal Mail on Thursday 12th Jan 2023. As such we will have to suspend delivery to addresses outside of the UK for the time being. We will keep you updated and let you know as soon as we hear more from Royal Mail.
For customers abroad with orders outstanding we will keep an eye on them but looks like they won't be moving for a while. You are (as always) fully covered in the event of loss. I can't thank you all enough for how understanding you are with the ongoing delays due to the strikes and it pains me to put on customers again, but, I have to ask for your continued patience during this time whilst we try to work this out. I'm so sorry for any inconvenience caused during this time. Please get in touch if you have any questions at all. 

Dear Fern

Royal Mail is continuing to experience severe service disruption to International export services following a cyber incident. As a result, we are still temporarily unable to despatch items to overseas destinations.

In order to support faster recovery when our service is restored and to prevent a build-up of export items in our network, we are continuing to ask customers not to post international export items until further notice.

The following services for parcels and letters are affected:

  • Royal Mail International Tracked
  • Royal Mail International Tracked & Signed
  • Royal Mail International Standard

Items that have already been despatched may be subject to delays. All export items already received by Royal Mail are being processed through the Royal Mail UK network and held securely for export processing to recommence as soon as our export despatch systems are available again.

Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays. Royal Mail UK services are still operating.

We’ll update service information about this incident on our website and on our Click and Drop and third-party shipping systems as soon as we have more information.

In the meantime, our teams are working around the clock with external experts to help resolve this disruption and we would like to sincerely apologise for any disruption this incident is causing.

For the latest updates please click here

Yours sincerely

Antony Harvey
International Managing Director
Royal Mail